You may request a full refund within 72 hours of purchase, provided implementation and configuration work has not yet begun. This is the only circumstance under which a refund is issued.
Clinton Ventures sells one-time software packages that involve dedicated configuration, setup, and delivery. Because we begin allocating resources to your engagement shortly after purchase, all sales are final and non-refundable once either of the following occurs:
If you are within the 72-hour window and no implementation work has started, contact us and we'll process your full refund to the original payment method:
Refunds are calculated from the timestamp of your original purchase. We recommend reaching out as early as possible so your request is clearly inside the window.
The moment we start scoping, configuring, or building any part of your package — including the initial scoping call deliverables — the engagement is considered underway and is no longer eligible for a refund, even if fewer than 72 hours have passed.
If a component we delivered does not work as described, we will repair or re-deliver it at no additional cost so it performs as promised. This support commitment is how we stand behind our work — it is a repair and re-delivery guarantee, not a money-back guarantee.
It does not cover changes of mind, new requirements added after delivery, or results dependent on your own operation of the software.
Clinton Ventures provides business software and implementation services. We do not guarantee any specific revenue, sales, or business outcome, and refund eligibility is governed solely by the terms above.
We're happy to help. Email or call and reference your order so we can act quickly.
sherry.clinton@clinton-ventures.com · (206) 455-8697